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Delivery Policy

Shipping & Delivery Policy (Arts & Crafts)

Last Updated: June 2025

Order Processing

  • Processing time: 1–2 business days (Mon–Fri) after order confirmation
  • Peak seasons/sales: Processing may extend by 1–3 days; we’ll notify you of delays
  • Order edits: Address or item changes can be requested before shipment—contact support ASAP

Shipping Methods & Estimates

  • Standard: 3–6 business days (domestic India)
  • Express: 1–3 business days (where available; metro and select areas)
  • Economy: 5–9 business days (budget option, where available)
  • International: 7–14+ business days, depending on destination and customs

Rates & Free Shipping

Rates are calculated at checkout by destination, weight, and service. Free shipping promotions may apply—see current offers on the website or at checkout.

Tracking & Delivery

  • Tracking link sent by email/SMS once shipped (status updates may take 12–24 hours to appear)
  • Signature or OTP may be required based on order value or carrier policy
  • If undeliverable, the carrier may attempt redelivery or hold at a pickup point

Preorders & Split Shipments

  • Preorders ship once the item is available; estimated release dates are shown on product pages
  • Orders may be shipped in multiple parcels to speed up delivery at no extra cost where applicable

Lost/Delayed Parcels

If tracking hasn't updated for 7+ days (domestic) or 14+ days (international), contact support—we'll investigate with the carrier and assist you.

Damaged/Incorrect Items

Report within 7 days of delivery with photos—we’ll arrange a free replacement, exchange, or refund.

Packaging

We pack items with care to avoid damage in transit. Crafts and fragile items are packed with suitable protection.

Returns

See our Refund & Exchange Policy for eligibility, timeframe, and instructions.

Contact

Email
business@artcovestudio.com
Phone
+91 9540467059
Address
KHASRA NO 474, B/04, MAJOR ASHARAM TYAGI MARG, SADDIQ NAGAR, OPPOSITE DPS SCHOOL MEERUT ROAD, SIHANI, Ghaziabad, Uttar Pradesh, 201001, India
Company
SPECTROTAGS TECHNOLOGIES PRIVATE LIMITED